Healthy happens here

The Aetna member website gives you quick and easy access to all of your important health plan information — all in one place. Once you're an Aetna member, visit Aetna.com to create an account, log in to your member website, and get access to features that get you where you need to go:

• Find your providers
• Manage claims
• See coverage and costs
• Get help to stay healthy

These tools help you make use of your benefits, find health resources and more — all directly from the Aetna member website.

Staying healthy is important. So is keeping track of your benefits. But with everything else you have going on, managing it all can be a challenge. The Aetna Health app can help. From finding a doctor and estimating costs to getting tips on nutrition and fitness, the app is your all-in-one resource for information and inspiration.  

On the app, you can:

• View benefits and pay claims for your whole family
• Find providers by location and specialty
• Get cost estimates before you get care
• Track progress toward meeting your deductible
• Access your member ID card whenever you need it
• Set up your Teladoc® doctor access account today to talk with a doctor anytime, from anywhere, when you need care (for eligible members)

Learn more about the Aetna Health app

You can avoid surprises and plan for healthcare costs by using our cost calculator. This helpful tool is a great way for you to understand your potential costs before you get care. It also lets you compare and shop for treatments, doctors and hospitals by cost. What’s more, you can use it on your desktop, tablet or mobile device. Just access the tool from your member website or the Aetna Health app.

Sometimes, a phone call makes all the difference. You can talk to a registered nurse for information about tests, procedures and treatment options. They’re available 24 hours a day, 7 days a week. And the call is free with your Aetna benefits. Once you’re a member, you can find the phone number on your Aetna member website.

^{While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your healthcare needs.}

Managing your health can be a bigger task than you ever expected. This new online center is full of tips and tools to help you care for your health. It covers everything from routine screenings to information and resources for cancer patients and their families.

You’ll find:

• Checklists and questions to ask your doctor
• Treatment decision support resources
• Information about how to talk to family and friends about your illness

You can also check out articles, videos and more. Plus, it’s personalized to you and your health plan. And you can find it all in one place.

Mental health conditions like anxiety and depression, or the effects of struggling with physical health issues can affect anyone at any time. If you need help, your Aetna health plan includes resources and support to help you get effective treatment so you can feel your best. You will be able to get care in person, on the telephone or by televideo.

This includes specialized treatment for:

• Suicide prevention
• Autism spectrum disorders
• Substance use disorders

In addition, there are resources available for you to:

• Check your emotional well-being
• Find caregiver support and resources
• Watch inspirational videos and read empowering stories
• Find healthy living tips
• Connect with your community, and more

Once you are an Aetna member, you can access all of these mental health services and resources after registering for your Aetna member website. After you've logged in, scroll down until you see the “Member Resources” section on the right side of the screen

Select “Mental Health Support & Services” to go to the secure mental health member website.

Musculoskeletal (MSK) issues are widespread and debilitating. They can cause significant pain, reduce quality of life and contribute to lost time at work. Fortunately, there are ways to treat these conditions that don't always need surgery.

Through the Back and Joint Care Support Center, you will find information on back and joint pain, including:

• Accessible benefits information specific to joint services
• A holistic overview of pain management options
• Digital, personalized education on recovery resources
• Mental and physical health tips

Once you are an Aetna member, just log in to your Aetna member website to access this helpful resource.

When you enroll in the JPMorganChase U.S. Medical Plan Option 1 or Option 2 plan through Aetna, you will automatically be set up with a Medical Reimbursement Account (MRA). JPMorganChase contributes money to your MRA when you, as the JPMorganChase employee, participate in certain wellness activities each year. You can use your MRA to help pay for eligible out-of-pocket medical and prescription drug expenses (deductibles, coinsurance and copayments). If you have any unused dollars in your MRA at the end of the year, they will carry over to the next year as long as you remain employed with JPMorganChase and enrolled in the JPMC Medical Plan. The money in your MRA is tax-free.

As a JPMorganChase employee, you have the opportunity to earn up to $700 in your MRA by completing wellness activities between January 1, 2026, and December 31, 2026.

You also have the option to enroll in one or both spending accounts, allowing you to contribute and spend funds tax-free:

• Health Care Spending Account (HCSA) — A Health Care Spending Account (HCSA), also known as a Flexible Spending Account, allows you to set aside pretax money to help cover qualified out-of-pocket medical and prescription drug expenses after your MRA funds are used. It can also be used for qualified out-of-pocket dental and vision expenses.
• Dependent Care Spending Account (DCSA) — A Dependent Care Spending Account (DCSA) allows you to set aside pretax money to help pay for eligible dependent care services, such as preschool, summer day camp, before- or after-school programs, and child or adult day care.

You can manage your MRA, HCSA and/or DCSA through Aetna/Inspira. Once you're a member, simply log in to the Aetna website and look for the "Manage in Inspira" link under your MRA and Spending Accounts section.

You can also download the Inspira Mobile app to manage your Inspira account on the go. With the Inspira Mobile app, you can access your account anytime, anywhere. It gives you the info you need, when you need it.

You will be able to:

• Check to see if an expense is eligible by using the app to scan a barcode, in-store or anywhere else.
• View your balance.
• File a claim by taking a picture of your itemized receipt, statement or Explanation of Benefits and submit.

If you have any questions about your medical reimbursement and spending accounts, call Inspira Financial at 1-888-678-8242 (TTY: 711) Monday through Friday, 8 AM to 10 PM ET and Saturday, 8 AM to 8 PM ET.

Important notes:

During annual benefits enrollment, you will be able to choose between the payment option of Automatic Claim Payment or a debit card to pay claims from your MRA and HCSA. When you choose Automatic Claim Payment, funds from your MRA and then HCSA (if you have one) are automatically used to pay your portion of medical care and prescription expenses until funds run out. Automatic verification takes place to confirm the expense is eligible. With the debit card, you have the flexibility to choose when you want to use your MRA and HCSA funds. If you enroll in the debit card option, you will be encouraged to keep your receipts in the event you need to substantiate past payments. The debit card feature works best for people who want to be in complete control of the money in their accounts. The debit card option is also best if you receive assistance with the cost of your prescriptions by using a manufacturer discount card or through a government assistance program.

To learn more, go to My Health > 2026 Benefit Resources > MRA HCSA and Payment Options.

If you're unable to participate in any of the incentive program events, activities or goals due to a medical condition or other reason, you may be entitled to a reasonable accommodation for participation or an alternative standard for rewards. Please contact Aetna if you have questions or require assistance.

Some cities and municipalities may impose income taxes on MRAs or FSAs. For detailed information, please contact your local department of taxation.

For all U.S. eligible employees and their dependents enrolled in the JPMC U.S. Medical Plan, there is a $10,000 lifetime maximum for Family Building Benefits for both in-network and out-of-network care provided by the Medical Plan. This limit increases to $35,000¹ for both in-network and out-of-network care if you and/or your covered dependent contact WINFertility and complete a nurse consultation. Additionally, there is a separate $15,000¹ lifetime prescription drug benefit. Prescription drug lifetime maximum of $15,000 per person covered under pharmacy benefits with CVS Caremark. Call 1-866-209-6093 for details.

• Fertility treatments such as in vitro fertilization (IVF) and intrauterine insemination (IUI), regardless of whether you have a medical diagnosis of infertility.
• Elective fertility preservation, including egg and sperm freezing with 12 months of storage.
• Associated prescription medications.

WINFertility nurses are available at 1-833-439-1517 (TTY: 711) Monday through Friday, from 9 AM to 9 PM ET, to assist you in selecting a high-quality provider, understanding your treatment options, and providing clinical and emotional support.

¹ The Lifetime (LTM) Increase for Fertility Medical Services and Prescription Drugs is Effective July 1, 2025.

If you’re pregnant or thinking about having a baby, it can be a very exciting time. And it’s important to have a healthy start for both you and your baby. That’s why we’re here to support you along the way.

Join the Aetna Healthy Chapters:

• 24/7 virtual care support for maternity information
• A personal nurse, if you have health conditions that may affect your pregnancy
• Guidance and support to stop smoking

You can talk with an Aetna Healthy Chapters representative. Just call 1-800-272-3531 (TTY: 711) weekdays from 8 AM to 7 PM ET.

Your health — both physical and mental — is everything. Whether you’re managing a chronic condition or dealing with other complex health challenges, our nurses can help. A nurse can work with you to put together a plan, help you understand your benefits offerings and answer your health-related questions. Your nurse can help with:

• One-on-one personalized support
• Finding local support
• Tools, tips and support centers
• Access to information — whenever, wherever

If you want to eat better, be more active or take charge of your health, we can
recommend coaching support and personalized health actions that might be a fit for you. But you set the tone, pace and how and when to interact. Aetna lifestyle coaches can help you:

-Identify stress triggers and how to cope with and reduce stress
-Maintain good eating habits and manage or lose weight
-Better manage conditions such as high blood pressure, high cholesterol and more

To access the program, sign in at Aetna.com and select Well-being Resources or get the ActiveHealth® app. You can also call 1-855-741-8020 (TTY:711), 8 AM to 9 PM ET.